ServiceNow Platform Implementation Training

Module 1: Overview of Now Create

• Objectives: Associate customer needs to ServiceNow product offerings; identify Now Create phases; discover success packs and assets; describe a typical project flow.
• Labs: Lab 1.5.1 Explore the Now Create Portal.

Module 2: Initiate

• Objectives: Explain the Initiate phase; define roles and responsibilities; review current architecture; identify the implementation team; prepare for the project kick-off.
• Activities and Labs: Group Activity Identify and Set Up the Implementation Teams; Activity Kick-Off Meeting Discussion; Lab 2.5.1 Create an Implementation Dashboard with Story Data Visualizations.

Module 3: Plan

• Objectives: Plan and track work using Agile boards; perform instance configuration tasks; integrate with a directory server; apply architectural and technical governance; describe CSDM; import structured data using transform maps.
• Activities and Labs: Lab 3.2.1 Agile Planning and Tracking; Activity Class Discussion Requirement Workshop; Lab 3.4.1 Security Admin Group Setup; Lab 3.5.1 Configure LDAP Authentication and Data Population; choose one: Lab 3.7.1 Configure CMDB and Load Data or Lab 3.7.2 Import Foundation Data.

Module 4: Execute

• Objectives: Identify platform and application building blocks; design for quality attributes; use development tools; explain deployment models for scoped versus global applications; apply agile sprint practices; complete a mini-implementation.
• Activities and Labs: Lab 4.2.1 Activity Sprint Planning; Lab 4.4.1 Build HHD Application; Lab 4.6.1 Activity Mini-Implementation.

Module 5: Deliver

• Objectives: Identify deployment methods; perform testing and UAT; explain change enablement and training considerations; complete go-live activities.
• Activities and Labs: Lab 5.6.1 Activity Go-Live.

Module 6: Close

• Objectives: Report on project benefits; plan for platform currency; ensure user awareness and training; execute project close-down.
• Labs: None.