$2,700
3-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
Exam Voucher Included (expires after 12 months)
ServiceNow Administration Fundamentals (SNAF) Training
Course 2540
- Duration: 3 days
- Exam Voucher: Yes
- Language: English
- Level: Foundation
This three-day foundational course introduces learners to ServiceNow system administration. Through interactive instruction and hands-on labs, participants build core skills for configuring applications, managing data, enabling self-service, supporting productivity, securing the platform, and preparing enhancements for testing using Zurich release capabilities.
ServiceNow Admin Fundamentals Training Delivery Methods
Online
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ServiceNow Admin Fundamentals Training Course Information
Audience & Prerequisites
Who Should Attend: Individuals performing or preparing to perform ServiceNow system administration responsibilities within an organization, including new administrators and those transitioning into an admin role.
Prerequisites: Welcome to ServiceNow.
Certification & Exam Information
This course includes an exam voucher. Completion prepares learners for the ServiceNow Certified System Administrator (CSA) exam.
ServiceNow Admin Fundamentals Training Outline
Module 1: ServiceNow – The Modernized Work Experience
- Objectives: Explain the ServiceNow platform; gain functional awareness of ITSM, Service Operations Workspace, and Employee Center; review the overall class scenario.
- Labs: Lab 1.2.1 Grant and Verify Access to Applications; Lab 1.3.1 Create Incidents Using Classic Lists and Forms; Lab 1.3.2 Work Incidents Using Service Operations Workspace; Lab 1.3.3 Create Incident Status Using the Employee Center Portal.
Module 2: Explore the Power of the ServiceNow Platform
- Objectives: Explain the value of a baseline implementation; define a ServiceNow instance; configure branding and navigation; install applications and plugins.
- Labs: Lab 2.1.1 Configure an Instance.
Module 3: Configure Applications for Business
- Objectives: Configure lists and forms; evaluate core environment versus workspaces; create and configure applications and modules.
- Labs: Lab 3.1.1 Create List Views; Lab 3.2.1 Add a Field to a Form; Lab 3.3.1 Add Category and Reference Values.
Module 4: Manage Data
- Objectives: Understand ServiceNow database architecture; create tables and access controls; import and transform data; explore CMDB concepts, CI relationships, CSDM awareness, Discovery, and Service Mapping.
- Labs: Lab 4.1.1 Create Table for HHD Configuration Records; Lab 4.2.1 Create Access Controls; Lab 4.3.1 Import HHD Hardware Data; Lab 4.4.1 Explore CMDB and CI Relationships.
Module 5: Configure Self Service
- Objectives: Configure portals, knowledge, service catalog, and Virtual Agent foundations; create and manage knowledge articles; configure catalog items and workflows.
- Labs: Lab 5.1.1 Manage Knowledge Base and Create Articles; Lab 5.2.1 Create a Catalog Item; Lab 5.3.1 Create a Workflow Studio Flow.
Module 6: Enable Productivity
- Objectives: Support fulfillers and agents; create charts, dashboards, and notifications; demonstrate awareness of Platform Analytics and productivity tools.
- Labs: Lab 6.1.1 Create Visualizations and Dashboards; Lab 6.2.1 Configure Notifications.
Module 7: Package Enhancements for Testing
- Objectives: Assess when to use scripting, UI policies, and business rules; prepare update sets; migrate changes; demonstrate awareness of testing and developer tools.
- Labs: Lab 7.1.1 Create a UI Policy and Business Rules; Lab 7.2.1 Create System Update Sets; Lab 7.3.1 Migrate Changes.
Module 8: Securing a ServiceNow Instance
- Objectives: Review Security Center capabilities; apply basic hardening and best practices.
- Labs: Lab 8.2.1 Exploring Security Center.
Module 9: Capstone Project
- Objectives: Apply course concepts in an end-to-end scenario; reinforce learning and identify next steps.
- Labs: Lab 9.1.1 Capstone Project Challenge Format.
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ServiceNow Admin Fundamentals Training FAQ's
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account. Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.
Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.