$1,900
2-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
ServiceNow Administration Advanced Training
Course 2539
- Duration: 2 days
- Language: English
- Level: Advanced
This two-day advanced course builds on ServiceNow Administration Fundamentals and prepares experienced administrators to manage, optimize, and maintain production ServiceNow instances. Participants explore application data management, development and debugging tools, reporting and visualizations, integrations, security, and platform optimization practices using Zurich release capabilities.
ServiceNow Admin Advanced Training Delivery Methods
Online
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ServiceNow Admin Advanced Training Course Information
Audience & Prerequisites
Who Should Attend: ServiceNow administrators and consultants who have maintained production ServiceNow systems for six to twelve months and want to deepen their technical administration skills.
Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals (ILT or on-demand). Passing the Certified System Administrator (CSA) exam is strongly recommended. Prior exposure to scripting in ServiceNow is recommended.
Certification & Exam Information
This course does not offer a certification or exam.
ServiceNow Admin Advanced Training Outline
Day 1
- Module 1: Application Data Management
- Topics: Application data management; data population; data searching.
Labs: Lab 1.1.1 Configurations and Update Sets; Lab 1.2.1 Clone an Instance; Lab 1.3.1 Create a Database Index.
- Topics: Application data management; data population; data searching.
- Module 2: Development and Debugging
- Topics: Development tools; debugging tools and techniques.
Labs: Lab 2.1.1 Working with Code; Lab 2.2.1 Session Debug; Lab 2.2.2 Scripts – Background and Fix Scripts; Lab 2.2.3 Script Debugger.
- Topics: Development tools; debugging tools and techniques.
- Module 3: Platform Analytics and Visualizations
- Topics: Database views; data visualization overview; dashboards.
Labs: Lab 3.1.1 Create a Database View; Lab 3.2.1 Create a Visualization from a Database View; Lab 3.4.1 Configure and Schedule a Dashboard.
- Topics: Database views; data visualization overview; dashboards.
Day 2
- Module 4: Integrations
- Topics: Integration overview; REST web services; direct and scripted web services.
Labs: Lab 4.2.1 Web Services; Lab 4.5.1 Integration Hub.
- Topics: Integration overview; REST web services; direct and scripted web services.
- Module 5: Access and Security
- Topics: Authentication; authorization; platform hardening.
Labs: Lab 5.1.1 Exploring Allow and Deny ACLs.
- Topics: Authentication; authorization; platform hardening.
- Module 6: Platform Optimization and Maintenance – Data
- Topics: Data hygiene; Common Service Data Model (CSDM).
- Module 7: Platform Optimization and Maintenance – Instance
- Topics: Performance factors; instance maintenance; releases and upgrades.
Labs: Lab 7.2.1 Explore Instance Scan; Lab 7.3.1 Upgrades and Calculations.
- Topics: Performance factors; instance maintenance; releases and upgrades.
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ServiceNow Admin Advanced Training FAQ's
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
The course is structured in a lecture-lab-lecture-lab-lecture-lab format. After each lecture, students will follow step-by-step instructions to complete the labs.
Along with assistance from an instructor, during these hands-on exercises, students will have opportunities to communicate will fellow classmates. The real-world examples provided in this course will strengthen the administration practices provided in the modules.